General
- How does it work?
- Can I test your service?
- What different routes do you offer?
- Can I use all 3 routes with 1 account?
- I have connection problems with some mobile destinations. Can you fix this?
- Do you offer special rates for large volumes?
- Do you also provide a reseller program?
- Do you offer DID numbers?
How does it work?
First register by filling out the application form. After succesfull registering, you can setup your SIP device(s) for calls via the Infinite Line network. It is possible to setup multiple SIP devices with 1 account. It is not possible for a customer to create multiple accounts.top
Can I test your service?
After you received your login data, you can make some free calls to any destination to test our service before making a prepayment.top
Can I use all 3 routes with 1 account?
We offer 3 different routes:Infinite Line Grey -> lowest possible rates, no guaranteed quality Infinite Line Standard -> low rates, good quality
Infinite Line Premium -> slightly higher rates, very good quality
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What different routes do you offer?
Yes you can, each route has it's own dialling format.
topI have connection problems with some mobile destinations. Can you fix this?
You can solve the problem by programming your system to send out your CLI. Otherwise the calls are dropped by some carriers.Please note, that the call information you fill in, is merely numerical.
(Example: for setting a CLI from Spain, don't fill in "+34XXX", but "0034XXX") In case that this does not help, please report back to us.
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Do you offer special rates for large volumes?
yes, we dotop
Do you also provide a reseller program?
Yes we do.top
Do you offer DID numbers?
No we don't.
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Account an Control Panel
- I haven't received an email confirmation with my customer login data.
- How can I access my recent calls/CDR'S online?
- Where can I view and change my password, email address or user profile?
- How do I get a downloadable version of your current rateslists & country codes?
- Can one customer create multiple accounts?
I haven't received an email confirmation with my customer login data.
It is possible that you did not receive our confirmation email due to spam filters. In that case, your registration may still have been successful. If you do not receive an Email from our customer service within 1 working day after registration, please send an Email by click on 'contact' at the bottom of the page and ask for the status of your registration.top
How can I access my recent calls/CDR'S online?
Please login and choose the option 'recent calls'.Please note that CDR overview is updated on a daily basis.
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Where can I view and change my password, email address or user profile?
please send the new information updated to the Costumer suport you are dealing with , or register that in the contact forumtop
How do I get a downloadable version of your current rateslists & country codes?
We will update that on the site monthy , There you will find downloadable versions of all ratelists. , and also we will notify you by email .top
Can one customer create multiple accounts?
No, that's not possible.top
top of the page Rates, Payments and Billing
- How long are your rates valid?
- How do you inform me about ratechanges?
- When do call charges take effect?
- What is the minimum topup amount?
- Which payment methods does Infinite Line offer?
- How fast will my payment be processed?
- What is important when making a bank transfer?
- What is important when making a Western Union payment?
- Can you also bill in USD?
- Do I receive an invoice by regular mail?
How long are your rates valid?
All VoiP Ratelists are normally valid for 1 month.You will always find the current rates in your myaccount area. Rates can be subject to changes without prior notice.
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How do you inform me about ratechanges?
Every ratechange will be announced by Email, and you will find all current ratelists in your myaccount area.top
When do call charges take effect?
Call charges take effect once you are connected to the telephone number you have dialled i.e once the call has been answered. If there is no answer or the line is engaged you will not be charged for the call.top
What is the minimum topup amount?
We require a minimum Payment of $ 1000,-. No monthly payment required. Take your time to use this credit and top up again if you run out of credit.top
Which payment methods does Infinite Line offer?
Available payment methods are Bank transfer , Western Union & Creditcard(soon)top
How fast will my payment be processed?
That depends on the payment option you use. Payments by Creditcard are processed instantly Western Union payments take 1 working day. Bank Transfers might take up to 7 working days, depending on your bank & region.As soon as we receive your payment, it is processed automatically and your account will be credited instantly. Please note that we cannot influence the transaction time before your payment reaches us. And please always make sure to include the Transaction Reference Number/customer number when you transfer a payment! Otherwise your payment cannot be allocated automatically and processing time will be subject to delays.
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What is important when making a bank transfer?
You should take extra care in filling out the Transaction Reference Number on the transaction form! This number is used for automatic processing. Some banks do not automatically send us the Transaction Reference Number with the transaction, even if it is mentioned on the bank transfer form. So please make sure that your bank includes the Transaction Reference(swift) Number in the payment description. If the Transaction Reference Number is incorrect or missing, the order can not be processed and your account will not be credited!As soon as we received your payment, it will be processed. Processing of bank transfer payments may take up to 7 working days. We will update your credit as soon as your bank transfer has arrived in our bankaccount. Please do not combine payments for several orders in one bank transfer.
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What is important when making a Western Union payment? Western Union:
If you wish to pay via Western Union please follow the following steps:contact the costumer suport you are dealing with .
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Can you also bill in USD?
Yes we can. When you apply for an account, you can choose for a EUR or USD account (wholesale only). That means ratelists, billing & invoices will all be made available in USD.top
Do I receive an invoice by regular mail?
Yes.top
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- Thanx for Voice Trading-
that helped in answering these questions
